Reviews
“I have used Lonestar for over a year and cannot say enough good things about my experiences. Every visit is met with kindness and professionalism. Theres no pressure to “buy” but I am provided with a clear outlook on our system and potential needs in the future and everything is reasonably priced. This is how service should be.”
“He was very nice and knowledgeable. Took good care of my needs.”
“The techs from Lonestar give prior notice, and arrive on time. They are always extremely professional, polite, respectful and highly efficient! The get right to work and review all work done when finished. They keep our AC and heating system in top shape. Lonestar has been our AC company for years now. They are a local business that serves our community! Thanks y'all!”
“I am a LoneStar comfort club GOLD member.
The plan includes "Repair Warranty" 2 years.
Outdoor unit capacitor was replaced, though still working, due to "out of compliance capacitance".
This capacitor clearly stated, "5 year unconditional warranty" AND was installed by Lone Star less than 2 years ago.
I was invoiced for a $133 WARRANTY PROCESSING FEE. There is no "*" noted on the protection plan indicating a "FEE" for "WARRANTY" work.
To make matters worse the capacitor was replaced with the "same" manufacturer's capacitor. Might be looking at another failure in less than two years!!!!!
I suspect I'd have been better off not paying the protection plan, capacitor failing and having another service provider fix it.
PS
The only reason for a 2 star vs. 1 star rating is that the tech, Keldon, did excellent service work and confirmed LS comfort services management recommended replacing the still functioning capacitor.”
“Absolutely best company to service or replace your home air conditioning system! They are knowledgeable and send capable technicians who show by their expertise, they know the business!”
“Billy was very courteous and did a great job explaining everything he did.”
“Billy Meyer was courteous, informative and efficient!”
“Brandon quickly diagnosed the problem with the system. He provided us with several options for the repairs based on our budget and explained everything thoroughly. While the parts weren't ready immediately, he did get them and returned to make the necessary repairs later in the evening to get us AC. Exceptional customer service and work. Will be a repeat customer.”
Need HVAC Service?
Contact the experts at Lonestar Comfort Services.
Call us at 830-538-9450!